Follow @is0ac Biblical Perspective: discrimination
Showing posts with label discrimination. Show all posts
Showing posts with label discrimination. Show all posts

Why India cannot stand united in a revolution?


Why India cannot stand united in a revolution?

I find it hard to believe that when across the world, revolutions have and are taking place against the tyrannical governments, the reactions from the world’s biggest democracy and the most populated country is muted or at its best, just symbolic.

I kind of wonder why with the whole system in tatters, open ridicule of politicians to democracy and people of India, that we are not able to bring a revolution to clean the mess? Why we Indians can never stand in unity in our fight against corruption and corrupt system?

As I think over it, i find many reasons which leave Indians at a disadvantage. Religion has always been a cause of confrontation between the followers of two major religions of India. Any temporary unity, if at all arrived at, can easily be broken by fuelling the emotions of either one of them. We find our identity and pride through our religion. We find our being in religion. It is not just a belief system; we are too emotionally involved in it. Any attack on the religious books, places of worship, religious gurus or leaders, gods/prophet, tradition of either one of them, results in anarchy.

Muslims will doubt the intent of any movement if it is led by Hindu leaders and vice versa. Since the end of the Mughal Empire, Muslims have found themselves to be at the receiving end. It is obvious of them to eye with suspicion any mass movement. We cannot ignore their presence with the thought that Hindus being a majority can achieve the objective without the support of the Muslim community. Any voice of dissent will only work in weakening the movement. The strength of a chain is always measured by the strength of the weakest link. We need to stand, walk and fight together this great battle. So, it is reasonable to call for two simultaneous movements led by leaders of their own community. Both the leaders need to have mutual respect of each other and most of all, stand in unity to the cause.

Christians are another community which, I think, watches in silence, which makes me very uncomfortable. Is it indifference or are we just being cowards? When Christians across the world have actively participated in politics, bringing of good governance through war and revolutions, it is also the prerogative of Indian 
Christians to actively participate in the fight against injustice. Christians can be a force to reckon with if we chose to fight with the rest of the nation. Christians are considered ‘the people of the Book’ and find their strength through prayer to the living God.

Our reliance on caste system is also a major reason for our failure to stand and fight together. Our false sense of pride or shame is a hindrance to the common objective of any movement. As long we source our identity in caste, we will always fight for the benefit of our own community. We will not fight for the common good. The fight will only remain sectarian which can and will be easily crushed.

Astrology and religious god-men are reasons which dent our fight against the system. We cannot afford to be guided by astrologers and god-men, who, for their own personal gain, subvert innocent minds and make their followers mere puppet while they continue to hold the rein. Any dependence on astrology only results in fear, which is the main reason for its survival.

Difference in language is another obstacle in achieving unity. We find comfort among people who speak the same language and find our identity through them. This kind of limitation can be overcome if we have travelled or stayed in different parts of India, among people of different regions, for ex. families of defence forces. Unity can only be realized when we rise to the occasion and dispose our sense of insecurity.

South India has always remained relatively calm in comparison to North India. We need to either get moulding hot or icy cold rather than being lukewarm in our response. We may have our differences, and we may not have been dealt fairly in the past, we may have been discriminated by the North Indians on the basis of color and taunted, mimicked by them, yet, we cannot let these excuses as our refusal to join the fight.  We have a common enemy, so, let’s join together. As we fight together, may be, we may be able to erase the erroneous beliefs of the North Indians towards us.

History is proof that we have never fought in unity. Any unified efforts have only remained sporadic and short lived, ultimately yielding to the demons created due to differences in religions, caste, language, region, and colour. We have not been consistent in our unity. The sad part is that the enemy knows our weakness and our unending desire to play into the hands of the enemy. The British and later, our Indian political leaders have used these weaknesses so often, with sure results. If we are aware of our weakness, we would be conscious of the attack made on that and continue to work on the weakness. Social defects of casteism, astrology and religious god-men are sole domain of the followers of Hinduism. We need to work on these areas to eliminate the devastation that we bring about on ourselves.

I know the dream I dream is not possible but I have always believed in, ‘Nothing is impossible’. A lot depends on the leadership skills displayed by the leader of the movement. We need to fight together to change the course of history.

Exploitation in BPO's

This is an article to unveil the blanket spread on the working of Indian BPO’s. If the marketing words like fun thrill and great career opportunities are taken away, it will reveal fear, suppression, exploitation, discrimination, unfair methods and harassment practiced by Indian BPO’s.

I have worked for more than seven years in some of the biggest names in Indian BPO industry. During this past 10 years since I joined BPO industry, I have given interviews in number of different companies. This article is the result of my interview, training and work experience. This is also based on my personal interviews with my colleagues.

BPO’s strategy to exploit begins early at the recruitment stage itself. They hire youth who are fresh out of college and do not have any professional qualification. These guys expressly decline to entertain professionals. The underlying motive is, younger and less qualified you are, the less exposed and informed you are and more the chances of suppressing your rights and dissents, if any and exploiting you. In one company, I was told that children of parents working in government department are not employed.

During the interview process, even before you are selected for the job, you will be told of the salary package, which even today is abysmally low. To put the package in right perspective, Indian BPO's offer the same package to entry level jobs what they used to offer in 2004-05. I have personally been offered this kind of ridiculous salary and have the evidence to support my claims.

The strategy is simple. During the interview process, you are still not sure if you would make it. So, during this uncertain phase, when you are being offered a salary and you are desperate for a job, you would say yes for anything. And, they know it. The supply is much in comparison to demand. If you do not accept it, there are multiple candidates who are in queue for the job.

But, these are just the beginning of an ordeal which you never bargained for.

During the training period itself, you will be made to realize that you are just another pawn in the big game. It will be stressed to you time and again that you will be chucked out of the company at any time. They are very verbal about it. You are always stressed out due to the fear of losing your job.

And, it is easy to instill fear in the minds of youths coming from different parts of India, who have not seen the big cities and it's culture, mesmerized and overwhelmed by a whole different lifestyle, not accustomed to office and professional life, staying alone, far away from their loved ones, not having information regarding their rights, from poor families trying to make a life and career in a country where industries are condensed in a few cities and industries and multinational corporations are non-existent in vast majority of cities in India.

The gullible youths from small towns of India throng the offices and placement centers due to quick money, higher compensation than you may get outside the industry for a fresher, girls, free alcohol and parties.

All these and many other factors help in favor of BPO's to exploit and suppress the youths.

Employees are afraid to stand up against the injustice, exploitation. There are many reasons for this. There are no jobs in the market for a fresh graduate with the kind of money BPOs offer for a fresher. A graduate from lower middle class or one coming from small town cannot make a career in his/her respective field because his/her parent may not have the money to support his/her further studies. With the dream of financing his/her studies, youths unwillingly suffer in silence. Another reason for the lack of unity is diversity in the composition of employees. The diversity is in terms of different states that employees come from, educational qualification, language, religion and age. Many do not even know that they are being exploited and are happy to, at least, have a job to make a living.

Indians have been reared with the notion that any injustice meted out to them must be the result of their own doing, undoing or fault. Indians are raised with the perception that 'nothing can be done about it', 'i am too small to bring any change', ‘let it go’.

You cannot fight for your rights when you do not have food in your stomach or are uncertain about the next meal. When you are caught up in providing bread, clothing and shelter to your family, you do not have the time to stand up for your rights.

The thing that struck me the most is the working tools that are provided for the job. The systems are slow and run on outdated operating system. The systems do not match with the speed with which the job needs to be done. Often, you will find computers break down and lying in the same state for days. This is the situation when IT department is working 24/7. This results in tremendous frustration as you lose your precious production hours, which is always a challenge. You may also have to move to another system and lose the comfort level which you may have become accustomed to with continuously working on the previous system. This results in the loss of productivity as well. There is always an issue of space and system crunch. When you move an employee to another system, an employee may have been working on that one. This is one reason for the rise in conflicts between employees as no one wants to lose their comfort level, production hours and productivity.

Headsets not functioning, old, broken down headsets and telephone machines, wires and cables missing are usual stuffs which no one wants to rectify and result in frustrating the employees.

Months pass by before your keyboard is sanitized even when multiple users use the same computers in different shifts. This is a normal scenario and no one makes a hue and cry over it. I personally found this very disturbing.

They do not give a damn as to how you do your work. All they care about is that the work gets done within the shortest possible time with minimum of cost.

The grueling working hours will kill you. In many companies the actual production time, i.e., the amount of time that you spend making or receiving calls is 9.15-10 hours. Where’s the exploitation in this? This is excluding the breaks and travel time to and from office. Overtime which in India cannot be forced upon is a routine affair BPO's.

Over a period of time, it shows on your health, performance and personal relations. Sleep deprivation brings with it a whole lot of issues.

You are daily, weekly and monthly monitored, counselled, reprimanded for the hold time (time for which you placed the customer on hold), idle time (time space between two calls), talk time (amount of time you spoke to the customer), ringtone time (within how many rings, you picked up the call).

If this is not enough to make young boys and girls between the age group of 18-23, there is the added pressure of knowing that each call is being monitored either by an internal auditor (company's quality analyst) or team leader or by the client itself. Every single call makes your heart beat faster.

I am still not done.